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Frequently asked questions

Find answers to common questions below

We offer standard UK delivery (7-10 working days). International shipping is available to select countries with delivery times varying by destination. Free standard delivery is available on orders over £50.

We accept returns within 30 days of delivery. Items must be unworn, unused, and in original condition with all tags attached. To initiate a return, please contact our customer service team. Refunds are processed to your original payment method within 5-7 working days after we receive and inspect your return.

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your parcel through our courier's website. You can also track your order status by logging into your account on our website.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, and Google Pay for your convenience. All transactions are processed securely through our encrypted payment gateway.

Yes, we ship to selected international destinations. Shipping costs and delivery times vary by location. Please note that international customers may be responsible for customs duties and import taxes. These charges are not included in our prices and are the responsibility of the recipient.

If you receive a faulty or damaged item, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no additional cost to you. Your statutory rights are not affected by our returns policy.